Redeem Sweeps Coins

Sweeps Coins are the sweepstakes currency you can convert into real prizes after meeting playthrough and verification requirements. Gold Coins are a separate virtual currency for playing games and cannot be redeemed for cash or prizes. Think of Gold Coins as free play credits, and Sweeps Coins as the only tokens eligible for redemption.

Before you request a payout, you must meet the 1x playthrough on Sweeps Coins. This helps prevent bonus abuse and is applied to all promotional Sweeps Coins unless explicitly stated otherwise. A list of excluded games that do not count toward playthrough is available in your Profile dashboard.

Minimums, limits, and expiration rules you need to know

• Minimum redemption: 100 Sweeps Coins (1 Sweeps Coin equals $1).
• Operator discretionary daily limit: typically $1,000.
• Special state limits: residents of New York and Florida may have a maximum redemption of $5,000 per request.
• Sweeps Coins expire after 60 days of account inactivity.
• Accounts inactive for 12 consecutive months are deemed dormant, and all Gold Coin and Sweeps Coin balances will be reset to zero.

Always check current terms and conditions before requesting a redemption, since limits and rules can change.

Step-by-step: how to submit a Sweeps Coins redemption

1. Prepare your account.

   • Complete your 1x playthrough on Sweeps Coins for the amount you plan to redeem.
   • Make sure your account is in good standing and not flagged for suspicious activity.

2. Start the redemption request.

   • Log in, go to the Cashier or Rewards section, and choose “Redeem Sweeps Coins.”
   • Select the amount (must meet the 100 Sweeps Coin minimum), and pick your payout method.

3. Upload verification documents.

   • Submit government-issued photo ID and proof of address, such as a recent utility bill or bank statement.
   • You may be asked for a selfie or additional documentation to match identity.

4. Verification review.

   • The platform performs KYC checks and fraud screening. This can be automated and manual.
   • If everything matches, your redemption is approved.

5. Payment processing and receipt.

   • Once approved, the payout is processed to your chosen method.
   • You’ll receive an email confirmation and a status update in your account.

Example: If you redeem 150 Sweeps Coins, you’ll be able to cash out $150 after playthrough and verification. If your daily limit is $1,000, you could request multiple approved redemptions up to that limit.

Redemption methods and typical payout timelines

Mojogo Casino supports ACH, MasterCard, and Visa payout paths. Processing times vary:

• Verification review: typically 24 to 72 hours, but may take up to 7 business days for complex cases.
• ACH transfers: generally 3 to 5 business days after approval.
• Card-based payouts (debit/credit rails): often 5 to 10 business days, depending on card issuer processes.
• Combined timeline: from submission to receipt, allow 5 to 14 business days in normal conditions.

Processing windows can lengthen during holidays, high-volume periods, or when additional checks are required.

Prize options you can choose from

Sweeps Coins can typically be redeemed for:

• Cash transferred to a linked bank account via ACH.
• Card-based payouts to an eligible debit card through MasterCard or Visa rails.
• Alternative sweepstakes prizes, such as gift cards or physical items, when offered in a campaign.

Availability of prize options may vary by promotion and geography. Gold Coins remain for play only and are not a redeemable prize.

Security measures and fraud prevention

To protect players and maintain platform integrity, Mojogo Casino uses layered security:

• KYC identity verification with photo ID and proof of residence.
• Device and IP checks, and geolocation validation to confirm permitted play locations.
• Transaction monitoring and pattern analysis to flag suspicious activity.
• Manual reviews for high-value redemptions or inconsistent account history.
• Temporary holds or partial payouts if fraud indicators require further investigation.

If a request is flagged, you will receive instructions on the next steps. Cooperation speeds resolution.

Common reasons redemptions are delayed or rejected

• Incomplete or poor-quality ID or proof-of-address documents.
• Mismatched name, address, or date-of-birth between documents and account details.
• Active unresolved bonus playthrough requirements.
• Attempting to redeem Gold Coins, which are not redeemable.
• Exceeding daily or state-specific redemption limits.
• Suspicious account activity or automated fraud alerts.
• Bank or card issuer delays, or incorrect banking details.

If your request is rejected, you will receive the reason and instructions to re-submit or provide additional documentation.

Geographic eligibility and restrictions

Play and redemption availability depends on where you physically are when playing and your state of residence. Mojogo Casino promotions and redemptions are not available to residents of California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, West Virginia, and other locations where sweepstakes-style gaming is prohibited by state law. Always verify eligibility before attempting a redemption.

Responsible participation and best practices

• Only redeem what you can afford to have verified, and set self-imposed deposit and redemption limits.
• Complete KYC as early as possible to avoid delays when you want to cash out.
• Maintain accurate account details, including full name and current address.
• Monitor playthrough progress in your Profile to know when Sweeps Coins become eligible for redemption.
• If you feel you are chasing losses, use the platform’s self-exclusion or cooling-off tools and seek support resources.

Responsible play keeps your account in good standing and shortens the time to receive prizes.

Frequently asked questions about redeeming Sweeps Coins